Essential questions for a moving company include verifying their license (USDOT number) and insurance, asking if they provide binding estimates to avoid hidden fees, and detailing the claims process for damaged items. Key logistical questions cover the crew's experience, in-home estimates, packing services, and penalties for cancellation or delays. 

Licensing & Reputation

• Are you licensed with the FMCSA? (Crucial for interstate moves)

• Can you provide references or recent, verifiable customer reviews?

• Are you a broker or an actual moving company? 

Pricing & Estimates

• Do you offer binding or not-to-exceed estimates?

• What additional fees should I be aware of? (e.g., stairs, long carries, bulky items, packing materials, fuel)

• What payment methods do you accept, and when is payment due? 

Logistics & Services

• Will the same crew handle pickup and delivery?

• Do you offer packing, unpacking, and furniture disassembly/reassembly?

• What is your policy on delays? (e.g., Do you offer compensation if they are late?)

• Do I need a parking permit for the truck? 

Liability & Safety

• What is your policy on damage claims, and what is your valuation coverage?

• Do you run background checks on your employees? 

Cancellation

• What is your cancellation or rescheduling policy? 

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